Help Center

Find answers, tutorials, and support for all things ActiPatch™.

Getting Started

New to ActiPatch®? Start here.

  • Create your account
  • Position and secure the device
  • Starting and stopping therapy

Device & Therapy

Learn about your Pulsed Shortwave Therapy (PSWT) device.

  • How to place the treatment loop
  • Continuous-wear guidance
  • On/off button and indicator light

Account & Profile

Manage your account settings.

  • Updating your profile
  • Changing your password
  • Privacy settings

Orders & Payments

Payment, tracking, and guarantee information.

  • Accepted payment methods
  • Track an order
  • 30-day money-back guarantee

Need More Help?

Relief Concierge

Ask the product-information assistant about ActiPatch.

Ask Concierge

Contact Support

Send the Electrome team a support message.

Contact Us

Order Help

Track an order or start a guarantee request.

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ActiPatch Device Guides

How to position the loop over the pain site

Place the treatment loop over the area of pain and secure it using the included materials or another method permitted by the package insert. Check that the loop and device are intact before use.

Understanding 720 therapy hours

Each ActiPatch device provides 720 therapy hours. It is self-contained and does not need charging, pairing, an app, or an intensity adjustment.

Starting and stopping ActiPatch

Use the device's on/off button and confirm operation with the indicator light as described in the package insert. Follow the insert whenever you start, stop, position, or store the device.

Indicator light and on/off button explained

The indicator light confirms that the device is operating. ActiPatch runs at its designed output, so there is no intensity setting to adjust.

When not to use ActiPatch

If you have a pacemaker or implanted cardioverter-defibrillator, do not use ActiPatch. If you are pregnant, consult your healthcare provider before use. Read and follow every warning and contraindication in the package insert.

These summaries do not replace the package insert supplied with your device. Always follow the current instructions for use.

Frequently Asked Questions

About ActiPatch®

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